Hilton Group

Use Emotion SparinglySir David Michels


IN BRIEF
Emotion is a valuable tool in business. While it is undoubtedly effective in getting your point across, over-using it can decrease its impact. However, use it sparingly and it is a potent addition to your armory.

LESSON SUMMARY:

* Emotion is a valuable tool in business, but it has to be used sparingly.
* When leaders overuse emotion, employees often fail to react.
* Leaders should avoid forcing emotion because their audience will see through any outbursts that are not entirely genuine.
* Trust your gut instinct about when to use emotion – it’s not something you can plan for