http://leadingchange.com/ilc/ourproc.html

Knowledge and skills development are important. However, knowledge and skills alone do not guarantee success. They must be applied on a consistent basis. Positive attitudes, effective behaviors and clearly defined goals are just as important, often more so, in achieving a successful outcome. Our approach is based on our formula for success:
A (SK) + G = PBC => IR (b&p)

Positive Behavioral Change (PBC) happens when three areas are addressed: Attitudes (A), Skills & Knowledge (SK) and Goal Setting (G).

Achieving Improved Results (IR) in both business (b) and personal (p) lives is the reason organizations and individuals invest in their development.

Improved results only happen when we create Positive Behavioral Change (PBC) in individuals.

Traditional training companies and methods usually expose participants to information once in a compacted time frame, with little or no follow-up. Our approach is designed to help people make lasting changes in their lives. Our materials and methods incorporate the latest research concerning how people learn and retain skills and knowledge.



We make an important distinction between training and development. Training is basically teaching people a new set of skills. Development is getting people to use their skills more effectively, more often.

This proven model focuses on aligning management and operating systems with strategic direction. After all, if your customers can't see the difference, what has been achieved?

Results clients have achieved include:

Improved customer and employee loyalty
Increased speed and accuracy
Improved profitability
Improved market share
Increased revenue
Increased capacity and productivity
Created continuous improvement and customer-focused growth
Implement cycle-time reduction and process reengineering
Alignment of management and operating systems with strategic plan