D.I.AL.O.G. For World Class Quality

D.I.AL.O.G. For World Class Quality
Based on 7 Baldrige Criteria

"Know where to find the information and how to use it—That's the secret of success."
—Albert Einstein
If you could quickly (within 10 days) find the gaps in your department or organization, what would that mean to your performance, productivity and profitability?
WANTED
Quick, affordable way to find gaps in a my department or organization to the business results of performance, productivity and profitability to achieve business excellence

Scenario: Small business owner has annual revenue of $500,000 and 6 employees. She realizes that everyone is working hard, but is unsure if everyone is working in the same direction. Realizing that one employee potentially affects 16% of all revenue (total revenue divided by 6) or $80,000, she requires a way to ensure that everyone is rowing in the same direction and towards exactly the same target given that everyone has a separate boat. Investing in an affordable, organizational Baldrige style survey such as D.I.AL.O.G. becomes almost like an insurance rider for that $80,000.

Today's global marketplace requires that small business owners to Fortune 1000 organizations be in a state of continual improvement or total quality management (TQM) if they wish to be competitive in their ongoing efforts to secure the desired results. However, finding those gaps between good and excellent is an ongoing challenge. Answering the question of "Do we know if our resources are being utilized both efficiently and effectively?" becomes central to determining how the resources of the organization are being allocated especially when looking at process improvement, change and knowledge management.
Baldrige Criteria One of the Best Predictors of Organizational Success

Executives understand the importance of keeping everyone focused on the same desire end results. Yet, consistent quality management alludes the best efforts of management. Assessing organizational performance through a multi-dimensional approach is required to capture each contributor's "picture of the organization" and this process management approach should be aligned to specific proven criteria for consistency and quality.

Research continues to suggest that the Baldrige criteria are one of the best predictors for organizational success. Visit the national sites to learn more: quality.nist.gov or baldrige.nist.gov.
D.I.AL.O.G. Improves Results

If you are seeking small business help or undertaking a significant change management project, then take a few moments to ask 10% of your top leadership, middle management and front line customer service workers the following question: What are the top three goals for this organization as you perceive the to be? If you receive exactly the same 3 answers from ALL of your staff, Congratulations! However, if you receive more than 3 answers, this may indicate the following symptoms:
Less than stellar profitability
Loss of market share
Defection of customers
High turnover of employees
Turf wars mentality—Us. Vs. Them
Poor Communication

To avoid further decline, discovering where the real problems are is critical to staying in business. Even if you received exactly the same 3 answers, are you confident that you don't have any "small drips" within your organization's faucet?
D.I.AL.O.G. Tool
Easy, Quick, Insightful and Quality Assessment

The D.I.AL.O.G. Evaluation instrument is an easy and quick fact finding tool for anyone seeking an organizational assessment survey. Since the tool is both cross organizational and cross functional, the leadership receives data specific to the disconnects that affect results. The Executive Team discovers their strengths and weaknesses so that strategic planning actions are directed to the exact areas that require improvement. Within just 7 to 14 days, the organization's profile in the 7 Baldrige criterion is identified:
Leadership
Strategic Planning
Customer & Market Focus
Measured Analysis & Knowledge Management
Human Resource Development & Management
Process Management
Business Results
Springboard for Future Actions

D.I.AL.O.G. Evaluation helps organizations who are considering total quality initiatives such as Baldridge, Lean Thinking, or Six Sigma. Also, this tool provides a quick quality assessment of where the organization stands right now without spending extensive time and dollars to construct a customized assessment and then going through the process.
Frequently Asked Questions
What does D.I.AL.O.G. mean?
Diagnostic Data Indicating the ALignment of Organizational Goals
How is this evaluation administered?
This tool is Internet based and respondents receive a website and password allowing them to respond to the survey within a predetermined time frame.NOTE: A paper based assessment is also available, but does take longer to process for scoring.
Who takes the survey?
This depends if it is a department or an organization. The goal is to select respondents across the organization so that a clear picture of how the contributors view the organization's efforts.
What is the structure of this instrument?
There are a total of 70 questions with 10 questions for each of the 7 Baldrige criteria. Answers options range from Strongly Agree to I Don't Know.
What industries does this tool serve?
This survey has two formats. One is for Health Care and the other one is for all other industries. Currently, one is being developed for education.
What size of department or organization benefits from this evaluation?
Small businesses or departments of 5 individuals to large corporations of thousands can utilize this tool. NOTE: One person out of alignment in a small business from 5 to 10 employees has a far more dramatic affect than one person in an organization of 20 employees.
How long does the analysis take?
Depending upon the size of the department or organization, the time frame ranges from 7 to 21 days.
How does the evaluation process identify anomalies?
Potential inconsistencies are discovered in 2 ways. First, within the tool there are "false positive" statements. Secondly, one on one confidential interviews are conducted to confirm the data.
How is the summary report structured?
The report presents the collected data in several ways: color graphs, summary of all respondents for each of the criterion, summary of each of the criterion by responses delineated for the organization and summary of all 70 questions.
What happens after the survey or So What?
The executive or executive team is provided with a customized and comprehensive report including a D.I.AL.O.G. and Interview Analysis Worksheet that identifies major areas of opportunities. ADVANCED SYSTEMS can then work with the organization provided that is the desire of the executive to close the gaps and further operationalize the strategic plan.

P.S. IF YOU ARE WILLING TO TAKE THE RISK, UNHEARD OF RESULTS ARE POSSIBLE.


http://www.processspecialist.com/baldrige.htm