Loyal Customers Are Worth Their Weight in Gold

Why Are You In Business?

"True voyage of discovery is not seeking new landscapes, but seeing with new eyes."
—Marcel Proust

Small Business Owners, Sales Professionals to C Level Executives
Why Are You In Business?

Peter Drucker states that the purpose of business is to attract and maintain customers. For without customers, no business would survive. Now is the time to change your perspective on how to increase sales and thrive in the 21st century if you truly want to become world class.
Are Struggling with These Challenges?
Poor sales?
Poor behaviors?
Poor results?
High turnover of customers?
Excessive frustration?
Too many sleepless nights?
Unacceptable results?

If you want to improve your business results and you accept that business is all about your ability to attract and maintain customers, then logic suggests your first course of action should be building customer loyalty and that can begin with Triage Business Planning, a proven quick solution that starts you on the path to developing customer loyalty while stopping much of the bleeding from bad attitudes, poor work ethics, unhappy customers and sales that have gone south.

What this looks like is different for each company, but the results are the same.
Loyal Customers Are Worth Their Weight in Gold

Did you know that:
Highest customer loyalty companies grow at twice the rate of their competition? (Reichheld, 2006)
Satisfying Customers without creating an emotional connection with them has no real value? (Gallup Organization 2003)
Raising customer retention rates just by 5% could increase the value of an average customer by 25% to 100%?
5% Improvement in Customer retention translates into a doubling of margins (increase profits)?
Loyal customers always return & become a dependable lifetime sales stream?
Loyal customers brag about your service/product creating Word of Mouth advertising, the most effective advertising?
You can sell your products for more dollars?
Loyal customers are more forgiving when a mistake is made?
Customer Loyalty is the strategic competitive advantage?
Where Not to Start?

If you begin with the traditional customer service training, this will not give you the results that customer loyalty research has shown to deliver. Why, because the standard and common customer service training is labor intensified focused and not thinking intensive focused. (Receive your Free Customer Loyalty Audit)
Where to Start?

To develop loyal customers begins with the C Level Executive leadership team and then cascades down through the organization regardless of size. For it is the human capital, your employees or your internal customers within your business that will either make external loyal customers or break them. Our solution unites business training coaching services through our exclusive Executive Management Team Service Walk.
What is Keeping You from Loyal Customers?
Unresolved problems
Poor internal customers'(employees') attitudes
Lack of alignment between systems, strategies and people processes
Never realized the bottom line impact of customer loyalty
Instant Survey: What is keeping you from developing Loyal Customers where a 5% retention can increase profits 25% to 100%?

"Problems cannot be solved at the same level of awareness that created them."
Albert Einstein

The answer to that question is simply "That depends." Each business is different, but the process is usually the same and that begins with a telephone call or an appointment. During this time, ADVANCED SYSTEMS would like to learn a little more about you, your business, your challenges, your needs and where you want to take the business and how you fit into this picture. Our goal is to help you build raving loyal customers and repeat business leading to increased productivity and profitability for your business or even yourself. Good to great business building is all about building sustainable change.
The Added Value We Bring To Our Loyal Customers

Customer loyalty begins by respecting the diversity of individuals and organizations. Through our strategic relationships with others allow us to provide not only customer loyalty, but a plethora of continuous business process improvement solutions such as executive coaching, small business coaching, corporate coaching and training, membership coaching programs, , leadership training, management training, sales training, self leadership development, success coaching, supervision training, time management training and goal setting training that are performance-based in all 50 states. Finally, the processes, techniques and tools that we share with our clients work because we live them!

Signed Leanne Hoagland-Smith, M.S. Chief People Officer of ADVANCED SYSTEMS


http://www.processspecialist.com/