The Six Layers of Resistance to Change

Layer 1 - "We don't agree on the problem."

Identification and confirmation of the current constraint, usually perpetuated by a debilitating dilemma or chronic systemic conflict

Layer 2 - "We don't agree on a direction for a solution."

A breakthrough idea for dealing with the root cause of identified symptoms

Layer 3 - "We don't have an effective solution"

Clear vision of the system-wide solution, its desired outcomes, and its implications

Layer 4 - "Yes, but..." (Reservations about undesirable side effects)

Identification and consideration of concerns, reservations, and risks that may be encountered in implementing the proposed solution

Layer 5 - "We can't do it because..."

Identification of and planning to overcome obstacles to implementing the solution

Layer 6 - Unverbalized fear

Comprehensive "Change Management" for necessary personal buy-in of all key players

You'll notice that layers one through three may seem familiar if you've read about what to change and to what to change. These are the basis for developing an effective solution to the right problem. (After all, you do have to convince yourself during the development of a change, right?)

But as soon as you start sharing your idea, layers four through six can get in the way. As a matter of fact if you don't go back to layer one with your target audience, they probably won't even listen.

Every workshop and implementation program offered by Focused Performance and the Goldratt Institute is built on this foundation. If one of your obstacles is the lack of familiarity with the TOC tools or concepts that enable effective change, we'll be happy to provide you with the guidance for their appropriate use.