iMap

The Process
The iMap Process is designed to get to the heart of what your organization needs, and develop custom solutions, based around the Dale Carnegie Training Methods, for those needs. We follow a 5 step process as follows:

1. INTENT
Your organization's strategic vision - the "should be" as opposed to the "as is".


2. INQUIRE
A strategic conversation with you to understand where the operation is today, where you want to take it, and what needs to change to get there.


3. INVOLVE
Through assessments, surveys, and a unique BID process, determine the alignment around the vision, competency gaps that needs to be closed, and attitudes that undermine change.


4. INNOVATE
Design interventions that support your strategic intent, provide measurable results, map directly to the competencies needed to power the strategic intent, blend competency development with attitudinal change, and align emotional intelligence with corporate
initiatives.


5. IMPACT
Ingrain long-term behavior change and gain emotional and intellectual engagement with corporate objectives.

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The Competency Based Development System consists of unique modular programs designed to focus on areas that are important to the success of an organization. The system was created to reinforce organizational competencies and address performance gaps while giving participants the ability to apply what has been learned in their own work environment.

Competency Areas:

Values
Vision
Attitude
External Awareness
Professionalism
Initiative
Results Oriented
Stress Management
Creative Thinking
Decision Making
Customer Acquisition
Customer Experience Interpersonal Skills
Communication
Influence
Diversity
Conflict Resolution
Teamwork
Adaptability
Change Management
Management Controls
Human Resources Management
Leadership

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Curriculum Areas
The competencies taught through our iMAP process are delivered through six different curriculum areas. The curriculum areas are then broken down into over 150 training modules that can be interchanged to address your organization's needs. Select your area of interest below to learn more.


Team Member Engagement
Leadership Development
Sales Effectiveness
Customer Service
Presentation Effectiveness
Process Improvement

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Enterprise-Wide Global Solutions
If you’re a global player you need a global partner in the learning and development arena. If you’re a global player you understand the importance of consistency around the world…adapted to local culture. You want a partner that has global reach combined with local touch. You want Dale Carnegie Training. With 166 offices in over 80 countries – all locally operated – we are the only learning and development organization with a footprint that matches yours.
From Moscow to New York, from Cape Town to Shanghai we work with you – utilizing the iMap process and the Competency Development System to create a cohesive organization that is aligned to the vision and has the skills needed to drive performance.

iMap:

Unique solutions to help your organization reach its unique future

Every organization is different. Our iMAP process creates a unique road map that gets you where you want to go.
intent
inquire
involve
innnovate
impact

Unique Resources:

Unique Resources
For individuals and teams

Courses
Produce behavior change
Seminars
Build essential competencies
Online Training
Tune up business skills
Web Events
Provide free information
Guide Books
Offer thought-provoking ideas
Smartphone App
Take-anywhere learning

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Assessments

Through the iMAP engagement process, Dale Carnegie Training supports organizations in developing solutions to enhance organization results and minimize performance gaps. We provide a variety of assessment options that aid in uncovering and clarifying organization, performance, and competency gaps. Please see overviews and samples of the various assessment tools that Dale Carnegie can offer to you, your team, and your organization.

Training Assessments
Organizational Assessments
Talent Assessments

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