Make Success Measurable!: A Mindbook-Workbook for Setting Goals and Taking Action (Hardcover)

Editorial Reviews

Book Description
"Performance begins with focusing on outcomes instead of activities. In my experience, most people in most organizations most of the time do the reverse. They concentrate their efforts on the pursuit of activities instead of outcomes. As a result, they rarely set or achieve performance results that matter."

Today's performance challenges demand outcomes-both financial and nonfinancial-that must simultaneously benefit customers, shareholders, employees, and management. Therein lies a cycle of sustainable performance that functions as a framework to ensure your organization's goals are set, met, and balanced for today's business world.

Make Success Measurable! enables you to avoid activity-based goals that can go on indefinitely, and articulate aggressive outcome-based goals that are specific, measurable, achievable, relevant, and time-bound.

This is a how-to book, emphasizing outcomes as opposed to actions in setting goals. You'll learn how to: Set goals that matter to customers, shareholders, and funders. Set nonfinancial as well as financial goals and link them together. Understand and use outcome-based goals that support success while avoiding activity-based goals that produce failure. Select and use management disciplines needed to achieve your goals. Smith provides the what's and why's behind today's performance challenges and shows how to convert them into measurable concrete achievements.

Using an innovative approach, Smith divides each chapter into an explanatory Mindbook section and a practice Workbook section. The Mindbook sections provide descriptions and explain key concepts, frameworks, tools, and techniques. They seek to build your intellectual understanding of how to set and achieve the performance goals that matter.

The Workbook sections include detailed examples and exercises that you and your colleagues can use to practice the concepts, tools, and techniques put forth in the Mindbook section. Workbook exercises allow you to convert understanding into action-and action into results! "Doug Smith's work on performance and measurement has been an invaluable management resource for us. We believe that if you can't measure it, you can't improve it. Thanks to Doug, we can focus on the right measures to drive performance against today's many new and different challenges throughout our enterprise."-Leon Gorman, President, L.L. Bean, Inc.

"Make Success Measurable! is a practical and powerful step-by-step guide to setting and achieving the goals we all need to accomplish in a constantly changing and challenging world."-Charles Dolan, Chairman, Cablevision Systems Corporation.

"No one writes as clearly about today's key management issues as Doug Smith. Whether you're in a small eCommerce startup or a large, already established organization, the frameworks, tools, techniques, and exercises contained in this book are the only things you'll need to manage the performance that matters to your customers, your people, and your shareholders."-Steve Goldstein, CEO, eChores and former CEO, American Express Bank.

"Achieving results that matter-to donors and clients-is the true measure of success for any nonprofit organization. This book provides a thoughtful and extremely practical guide for setting goals and effectively meeting them. It is an absolutely indispensable tool for leaders and a model for good management."-Jenna Dorn, President, National Museum of Health.

Book Info
Presents a guide designed to emphasize outcomes as opposed to actions in setting goals. Enables individuals or corporations to avoid activitybased goals that can go on indefinitely, and articulate aggressive outcome-based goals that are specific, measurable, achievable, relevant, and time-bound. DLC: Goal setting in personnel management.

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Product Details
• Hardcover: 260 pages
• Publisher: John Wiley & Sons (February 26, 1999)
• Language: English
• ISBN: 0471295590
• Product Dimensions: 9.5 x 6.4 x 0.9 inches
• Shipping Weight: 1.01 pounds (View shipping rates and policies)
• Average Customer Review: based on 5 reviews. (Write a review.)
• Amazon.com Sales Rank: #27,922 in Books (See Top Sellers in Books)
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Inside This Book
Citations: This book cites 2 books | 11 books that cite this book
Explore: Citations | Books on Related Topics | Concordance | Text Stats
Key Phrases - SIPs: working group discipline, different performance challenges, arena mapping, other working arenas, reengineering design team (more)
Key Phrases - CAPs: Initiatives Individuals, Coordinating Team, The Wisdom of Teams, Enough Few, Six Sigma (more)
Browse Sample Pages: Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover | Surprise Me!

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Inside This Book (learn more)
First Sentence:
Performance begins with focusing on outcomes instead of activities. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
working group discipline, different performance challenges, arena mapping, other working arenas, reengineering design team, most pressing performance challenges, particular performance challenge, make success measurable, order generation through fulfillment, logically reinforce, hybrid goals, four yardsticks, organizationwide performance, specific performance outcomes, outcomes management system, commercial success rate, talent imperative, performance agenda, most respected brand, shared service units, goal grammar, sustainable performance, qualitative logic, team discipline, coordinating goals

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Initiatives Individuals, Coordinating Team, The Wisdom of Teams, Enough Few, Six Sigma, Etc Priority, Outcomes Team

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Citations (learn more)
This book cites 2 books:
• The Wisdom of Teams: Creating the High-Performance Organization (Collins Business Essentials) by Jon R. Katzenbach on page 4, and page 155
• Taking Charge of Change: 10 Principles for Managing People and Performance by Douglas K. Smith in Index

11 books cite this book:
• The Discipline of Teams: A Mindbook-Workbook for Delivering Small Group Performance by Jon R. Katzenbach on page 49, Back Matter, and Back Flap
• The Art of What Works: How Success Really Happens by William Duggan on page 88, Back Matter, and Index
• Make Their Day! Employee Recognition That Works by Cindy Ventrice on page 120, Back Matter (1), and Back Matter (2)
• Global Leadership: The Next Generation by Marshall Goldsmith on page 152, page 249, and page 298
• The Wisdom of Teams: Creating the High-Performance Organization (Collins Business Essentials) by Jon R. Katzenbach in Front Matter, and Back Cover
See all 11 books citing this book