CAREER SKILLS

How to Receive Performance Feedback

Remember the following when you're receiving feedback on your work:

Listen carefully. Even if you feel under attack, try not to leap to your own defense until you've had a chance to think about and understand the feedback thoroughly. Be genuinely open to hearing what the other person is saying and try not to interrupt or jump to conclusions. Active listening techniques may be helpful for you here.

Ask questions to clarify what's being said and why. You are completely entitled to ask for specific examples and instances of the types of behavior that are at the root of the feedback. If the atmosphere is becoming tense, introduce a more positive approach by asking for examples of the behavior your reviewer would like to see more of.

Keep calm. Even if you feel upset, try not to enter into an argument there and then; just accept what's being said and deal with your emotions another time. Stay calm and focus on the rest of the feedback.

Giving feedback can be an uncomfortable experience too, and people generally don't do it unless they feel that you can benefit from their observations. Try to remain engaged throughout and don't start a "tit-for-tat" exchange.

Ask if the giver has any suggestions about what you could do differently. You don't have to accept them, but asking demonstrates a willingness on your part to take the feedback seriously.
Thank the person giving you feedback for taking the time to share their perceptions with you.