Kenneth W Thomas and Ralph H. Kilmann'sConflict Mode Instrument

Consider Situations in Which You Find Your Wishes Differing from Those of Another Person.

How Do You Usually Respond to Such Situations?

Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. The Thomas-Kilmann Conflict Mode Instrument is a self-scoring exercise that takes about 15 minutes to complete. Interpretation and feedback materials help you learn about the most appropriate uses for each conflict-handling mode. It also gives suggestions for increasing your "comfort level" with your less used styles.

The Thomas-Kilmann Conflict Mode Instrument (TKI) has been the leader in conflict resolution assessment for more than 25 years. This non-restricted instrument requires no special qualifications for administration, and it is used by Human Resources (HR) and Organizational Development (OD) consultants as a catalyst to open discussions and facilitate learning about how conflict handling styles affect personal and group dynamics.

The easy to take, easy to score TKI inventory provides individual information about your conflict handling style compared to five distinct modes:

Competing: High assertiveness and low cooperativeness. The goal is to "win".
Avoiding: Low assertiveness and low cooperativeness. The goal is to "delay".
Compromising: Moderate assertiveness and moderate cooperativeness. The goal is to "find a middle ground".
Collaborating: High assertiveness and high cooperativeness. The goal is to "find a win-win situation".
Accommodating: Low assertiveness and high cooperativeness. The goal is to "yield".